06/11/2023
• Samuel Ord
Over the coming weeks, a new campaign will appear in shopping centres around Australia designed to combat retail crime.
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26/06/2023
• Samuel Ord
Retail employees in New South Wales – including staff at jewellery stores – have been granted new legal protections by the NSW Government.
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20/03/2023
• Samuel Ord
Australian retail representatives are demanding state governments implement tougher penalties for individuals who assault retail workers.
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20/04/2020
• Arabella Roden • Former editor
In order to reduce costs during the COVID-19 pandemic, Michael Hill International has suspended all executive bonuses, cut board members’ salaries by 50 per cent, and paused its remediation program for underpaid staff members.
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12/07/2016
• Coleby Nicholson
Finding the right staff is an ongoing battle for most retailers. COLEBY NICHOLSON shares his tips for how jewellers can weed out the time-wasters looking for ‘any old’ job.
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05/04/2016
• Coleby Nicholson
In this digital age, first impressions count more than ever. COLEBY NICHOLSON says salespeople have only a few seconds to make a good impression on a new customer, especially in the ‘hell zone’.
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04/04/2016
• Stephanie Chan • Staff Journalist
A jewellery supplier’s incentive program, which was said to have helped boost sales and improve retail staff confidence in 2015, will be held again this year.
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18/08/2015
• Stephanie Chan • Staff Journalist
An Australian diamond and gemstone supplier is taking a new marketing approach with its diamond offering in an effort to meet expanding branded jewellery demands and gain a competitive edge over online retailers.
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05/05/2015
• Stephanie Chan • Staff Journalist
A new incentive program involving a high-profile international jewellery brand is expected to benefit retail stores in Australia and New Zealand both from a staff and sales perspective.
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02/12/2014
• Stephanie Chan • Staff Journalist
In good news for retailers, two industry bodies predict that 2014 Christmas sales will top last year’s figures while a number of jewellery suppliers have announced promotions that aim to improve business over the festive season.
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14/05/2013
• Emily Mobbs • Former Editor
The Retail Doctor Group is offering a scholarship worth more than $15,000 to a young “up and coming star” in the retail industry.
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03/07/2012
A new study of buying habits has found consumers prefer to receive free,
added extras instead of price discounts because they struggle with
discounting fractions.
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27/04/2012
• Aaron Weinman
Be it courtesy of a university degree in gemmology, a short course in
retail selling or any of hundreds of educational offerings in between,
staff members with extra knowledge at their disposal can present a
significant value-add to employers. Aaron Weinman reports.
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30/08/2011
• Deborah Jane Goon
Although impressed with the quality of jewellery stores in Australia, US sales expert Shane Decker was shocked at the lack of training of retail staff. He says retailers have a lot to learn if they want to increase sales and profitability.
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07/06/2011
• Sonia Nair
In a break with tradition, Seiko Australia has announced a three-year Australasian distribution agreement with French watch brand Michel Herbelin.
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